How do I know when my order is dispatched?

We send a dispatch confirmation email to accompany each part of your order as it is sent from our warehouse. Each item is sent separately to prevent any delays with your order.

You may not receive this confirmation email for a number of reasons:

• A spelling mistake on your email address entered. Please login and check your registered email address.
• Spam filters in your email program may block such types of communication. Please check your junk mail folders.

Important notice to Hotmail, GMAIL, YAHOO users

The emails sent by our automated system can occasionally be blocked by Hotmail, GMAIL, Yahoo Mail or similar services, and redirected to the Junk mail folder of the your mailbox.

Please be sure to check your Junk mail folders for emails from us.

You can modify your Hotmail settings to prevent this from happening through one of two ways:

You can add our email domain to your 'Safe List' by selecting 'Options' from the top right hand side of the Hotmail welcome page and then selecting the item labeled 'Junk Email Protection', select 'Safe List' then enter Zavvi Australia into the field labeled 'Type an address or domain'. This will add all Zavvi Australia addresses to your safe list.

Having opened an email from us via the Junk mail folder click the button labeled: 'This is not Junk'

This will automatically add our email address to your safe list and prevent them being 'junked' in the future.

Checking The Status Or Your Order

You can also check the status of your order by accessing your account details and following the relevant prompts. Once the status of your item is dispatched it has left us and is on its way to you.

Please remember to add postage time (2-3 working days) to obtain a complete estimate of when you can expect your item to be delivered to your door.

For deliveries outside the UK remember to add postage time (15 working days) to obtain a complete estimate of when you can expect your item to be delivered.

We do allow up to 10 working days for delivery inside the UK to account for any postage delays that we are not aware of.

For deliveries outside the UK we allow up to 30 days for delivery to account for any postal delays that we may not be aware of.

If your order has failed to arrive after this we will investigate further and arrange a replacement.

It may be advisable to check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where it may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.

If your item has taken more than 10 working days (30 for deliveries outside the UK) since dispatch please contact us and we will be happy to look into this further for you.