What do I do if I have not received my order?

For deliveries inside the UK please remember to add postage time (2-3 working days) to obtain a complete estimate of when you can expect your item to be delivered. Please allow 10 working days before contacting us.

For deliveries outside the UK remember to add postage time (15 working days) to obtain a complete estimate of when you can expect your item to be delivered. Please allow 30 working days before contacting us.

If after this time your order has still not been received please contact our customer service department and we will be happy to help you.

We ask that you ensure you report any items not received within 40 days of the item being dispatched as after this time we may not be able to replace or refund your item.